Terms & Conditions
Information about ordering, deliveries, returns etc. The wordy bits ;)
We will not sell or deliver alcohol to anyone who is, or appears to be, under the age of 18. By placing an order you confirm that you are at least 18 years old and we reserve the right not to deliver if we are unsure of this.
The placing of an order anywhere on our website does not constitute a contract, which is made only when we accept your order and process payment.
We reserve the right not to accept any order.
For orders placed online for delivery outside of Stafford we use a courier service. The courier will only attempt to deliver the product twice, after which we regret that you will be responsible for making your own arrangements with them for delivery. The products will be returned to our warehouse if they have not been collected from the courier 3 days after the second delivery attempt, and we reserve the right to pass on the cost of redelivery in this event.
All prices include P&P
We do not currently deliver outside of Mainland UK.
All prices are inclusive of UK VAT
All prices include P&P
Promotional offers and prices are as stated, with no further discounts available.
Although we endeavour to ensure that all pricing information on this website is accurate, occasionally an error may occur and goods may be mis-priced. If we discover a pricing error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.
We reserve the right to adjust prices, offers, goods and specifications of goods at our discretion at any time before (but not after) we accept your order. Where an end date is specified on any offer on the website, it is intended as a guide only. We reserve the right to change prices at any time.
Cancellations and complaints
You may cancel your order at any time until seven working days after delivery. Should you decide to cancel your order, please email us at firstname.lastname@example.org. On receipt of returned merchandise we will apply a refund to your account, less any applicable delivery charge.
In the event of complaint please contact us at email@example.com giving as much detail as you can. All complaints will be acknowledged within 2 working days and you can expect a full resolution of your complaint within a further 3 days. You will be kept informed if there is any delay beyond this.
We will provide a full refund or replacement for any wines that are faulty. This does not affect your statutory rights.
We may require faulty bottles to be returned to us. We will arrange this as necessary at your convenience.
This website is operated by Eccleshall Brewing Company Ltd t/a Slater’s Ales. Registered address St Alban’s Road, Common Road Industrial Estate, Stafford, ST16 3DR. Telephone 01785 257976. Registered in England : 4560464. VAT Registration Number: 655 2553 30.
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by the English courts.